Return & Refund Policy

At Timayerm, your satisfaction is our top priority. We understand that sometimes an item may not be exactly what you expected, and we want to make sure your shopping experience remains positive. That’s why we offer a simple, transparent, and customer-friendly return & refund process.

1. Hassle-Free, Fee-Free Returns

We offer free returns and exchanges with no restocking or handling fees. No hidden costs—just peace of mind.

2. 30-Day Satisfaction Guarantee

You have 30 calendar days from the date of delivery to return or exchange your order.
To qualify:

  • Items must be unused, unwashed, and in original condition.

  • All original packaging, tags, accessories, and documentation must be included.

3. Who Covers the Return Shipping Cost?

  • Our Responsibility: If your item is damaged, defective, or incorrect upon arrival, we will cover all return shipping costs.

  • Customer Responsibility: If you are returning an item for personal reasons (e.g., change of mind, ordered the wrong size/color), the return shipping fee will be covered by you.

4. Refund Processing

  • Once your return arrives at our warehouse, we will inspect it within 2–3 business days.

  • Refunds are processed within 5–7 business days after approval and will be credited to your original payment method.

  • You will receive an email confirmation once your refund is complete.

5. Exchanges Made Easy

  • If you wish to exchange for a different size, color, or product, simply follow the return steps and indicate “exchange” as your request.

  • Exchanges are subject to stock availability.

  • If the item requested for exchange is unavailable, a full refund will be issued instead.

6. Items Not Eligible for Return/Refund

Certain products cannot be returned unless faulty:

  • Gift cards, store credit

  • Personalized or custom-made items

  • Items marked as “Final Sale” or “Non-Returnable” in the product listing

7. How to Start a Return or Exchange

Simply contact our customer care team with your order number and reason for return:

📧 Email: service@timayerm.store
📞 Phone: +1 (415) 555-2378
📍 Return Address: 12880 Saratoga Sunnyvale Rd, Saratoga, CA 95070, USA

We’ll guide you through the process and send you the return instructions.

8. Additional Notes & Recommendations

  • We highly recommend using a trackable shipping service to ensure your returned item reaches us safely.

  • Refunds cannot be issued for returned items lost in transit without proof of delivery.

  • We reserve the right to reject returns that do not meet our policy requirements.

9. Our Promise to You

We aim to make every return or exchange fast, fair, and stress-free. Your trust matters to us, and we are committed to providing the best possible post-purchase support.